Customer Service Courses
In today’s competitive markets, customer service can determine the winners and losers.
The Training Forum are leading the way in the tourism leisure, and hospitality sector, including the NHS, local authorities, retail businesses, transport providers, and many other organisations for which quality customer service is critical.
Health and Safety Courses
Our Health & Safety courses will help you to comply fully with the latest legislation and regulations, including the regulatory reform (Fire Safety) 0rder 2005 & the Health & Safety at work act 1974.
Work place Health & Safety is a very serious matter, & the consequences of getting it wrong are huge.
First-Aid Courses
All of our instructors are practicing healthcare professionals, most carrying a minimum of paramedic status.
We deliver a comprehensive range of industry recognized courses and also recognize the need for good quality bespoke training courses that meet the needs and challenges of different working environments.
NVQ Courses
Our NVQs are delivered through the awarding body EDI. They are one of the largest awarders of accredited vocational qualifications in the UK and have been involved in providing qualifications for employment for over 100 years.
Our NVQ qualifications are accredited on the National Qualifications Framework and are eligible for funding. The qualifications are also accredited on the Qualifications and Credit Framework (QCF).
Conflict Management Courses
This course has been designed to raise the participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.
During the training day participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating customer conflict.During the training day participants learn and practice key skills to build their confidence to maintain composure whilst de-escalating customer conflict.
Physical Intervention Courses
TTF Ltd is a Specialist Provider in the field of Personal Safety and Conflict Management Training with specific expertise and competence in the field of Occupational Physical Skill development, construction, assessment and delivery.
Choose from our wide range of course’s or contact us for bespoke training packages, which we run under “Training By Design”.
Handcuffing Instructors Course
The Handcuffing Instructors course has been developed to give trainers the theory and practical skills required to deliver the BTEC handcuffing course.
By the end of this course you will be able to understand the Health & Safety implications
SPEAR-PDR Courses
Personal Defence Readiness (PDR) training for Security Staff incorporates the S.P.E.A.R. System™, which was created by Blauer tactical Systems.
The S.P.E.A.R. System is the first genetically & behaviourally inspired self defence course of its kind.
ECM / Debugging Courses
Total approach for Counter Surveillance, including Physical Search Method Search exercises.
The course also hands-on analysis of each type of radio transmission methods available.
Security Courses
Demand for the SIA licensed UK Close Protection Course is growing and The Training Forum are offering a consecutive 18 day course split between classroom and practical training.
The course is certificated as a BTEC Level 3 Award in Close Protection Operations and meets all the necessary criteria and more to allow successful candidates to apply for an SIA licence.
Driving Courses
Driving courses coming soon.
Surveillance Courses
Surveillance courses coming soon
The Training Forum are a specialist provider of quality training covering a diverse spectrum of industries and occupations, such as NHS Trusts, Public Sector Organisations, Local authorities, Retail & Leisure and Security operators and organisations, etc.
The Training Forum also offers a bespoke service to all our clients, under our banner of Training by Design. This service enables companies, organisations and individuals to select the bespoke modules they would like built into their course.
When booked in May, there is a 10% discount on the June, July & August, BTEC level 2 Intermediate award in physical restraint practice for security staff and door supervisors.
