Customer Service Training - Overview

In today’s competitive markets, customer service can determine the winners and losers.

The Training Forum are leading the way in the tourism leisure, and hospitality sector, including the NHS, local authorities, retail businesses, transport providers, and many other organisations for which quality customer service is critical.

We have some excellent, ‘off the shelf,’ one-day courses through the Welcome to Excellence programme, that we fully endorse. These one day courses alWe have delivered traininglow your business to achieve a nationally recognised standard over a short time frame and provides uniformity in the delivery of customer service standards throughout your business.

The customer service courses we deliver are either Nationally recognised under the Weclome to Excellence programme or City & Guilds and NVQ accredited and are ideal for staff at all levels. The training courses are frequently updated to reflect changing conditions and legislation and are delivered by highly specialist trainers.

Under our banner of Training by Design we can work together produce a customer service course that is tailored to your companies individual requirements, brand and ethical standards. This allows us to deliver all the core learning outcomes to achieve a nationally recognised qualification while retaining the corporate image, values and integrity of individual organisations. ‘Training By Design’

In addition to our Training by Design service, we also offer our clients the opportunity to map over work completed in the welcome to excellence courses to the NVQ qualifications. This service reduces the cost of the NVQ qualification and also means less time away from the business for essential staff, therefore reducing costs for the client.